Logging In 2

• Logging In
• How to Change your Password

Dashboard 2

• The Dashboard
• Groups

Assigning Tests 4

• Assigning Assessments to New Candidates
• Assigning Assessments to Existing Candidates
• Interval Testing
• Remote Proctoring

Score Report 1

• Candidate Score Report

Account Settings 11

• Editing you Organization
• White Label Branding
• How to Adjust your Test Settings (Editing Placement Levels for WebCAPE tests)
• How to Calibrate your WebCAPE test
• WebCAPE Cutoff Recomendations

See all 11 articles

Adaptive 3

• Fully-Adaptive Assessment FAQs
• Adaptive English Speaking Technical Report
• Adaptive English Speaking Release

WebCAPE 1

• WebCAPE/CEFR Equivalencies

Other 3

• Voluntary Product Accessibility Template® (VPAT®)
• White-Listing with the API
• Emmersion Security Statement

Preparing Registering and Logging In 4

• Preparing, Registering, and Logging In
• Browser and Device Requirements
• I am seeing an unsupported browser message
• I am stuck trying to login

Taking the Test 3

• Quick Fixes
• Microphone Check Issues
• Loading for a Long Time?

Audio Errors 6

• Audio is too Soft
• Audio is too Short
• Audio Sampling Rate
• Microphone Help
• How to Make Sure the Browser Can Use the Microphone

See all 6 articles

Contacting Support 1

• When Emailing Support

How Our Tests Work 0

FAQ Admins 8

• Why can't I log in? I clicked on 'forgot password' and then I never received an email link.
• How do I assign a Test?
• What is the difference between a secure and generic link?
• How do I change my password?
• How do I add other admins to our account?

See all 8 articles

FAQs from TrueNorth Test Users 8

• How do I log in?
• Where is my Assessment?
• Why isn't my microphone working?
• What should I do if it has been loading for a very long time?
• What do I do when I get the “Unsupported Browser” message?

See all 8 articles

FAQ's from WebCAPE Test Users 7

• How do I log in?
• Where is my Institution? WebCAPE 1.0
• Where is my Assessment?
• What should I do if it has been loading for a very long time?
• What do I do when I get the “Unsupported Browser” message?

See all 7 articles

Misc 1

• API Integration Guide

User Support Issues 2

• Checking the Time Settings
• What to do if the Mic Check is not working.

Assessment Technical Reports 1

• TrueNorth/CEFR Equivalencies - Update 11/20