FAQ Admins 8

• Why can't I log in? I clicked on 'forgot password' and then I never received an email link.
• How do I assign a Test?
• What is the difference between a secure and generic link?
• How do I change my password?
• How do I add other admins to our account?

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FAQs from TrueNorth Test Users 8

• How do I log in?
• Where is my Assessment?
• Why isn't my microphone working?
• What should I do if it has been loading for a very long time?
• What do I do when I get the “Unsupported Browser” message?

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FAQ's from WebCAPE Test Users 7

• How do I log in?
• Where is my Institution? WebCAPE 1.0
• Where is my Assessment?
• What should I do if it has been loading for a very long time?
• What do I do when I get the “Unsupported Browser” message?

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Logging In 2

• Logging In
• How to Change your Password

Dashboard 2

• The Dashboard
• Groups

Assigning Tests 4

• Assigning Assessments to New Candidates
• Assigning Assessments to Existing Candidates
• Interval Testing
• Remote Proctoring

Score Report 1

• Candidate Score Report

Account Settings 10

• Editing you Organization
• White Label Branding
• How to Adjust your Test Settings (Editing Placement Levels for WebCAPE tests)
• How to Calibrate your WebCAPE test
• WebCAPE Cutoff Recomendations

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Other 1

• Voluntary Product Accessibility Template® (VPAT®)

How Our Tests Work 0

WebCAPE 1

• WebCAPE/CEFR Equivalencies

User Support Issues 2

• Checking the Time Settings
• What to do if the Mic Check is not working.

Misc 0