If you have tried the previous steps and are still encountering issues please contact our support department by sending an email to [email protected].

When emailing support please note that it can take up to a business day to get a response. To speed up the troubleshooting process please include the following in your email. 

• The Name of the Organization that is having you take our test 

• The email that you registered your account with 

• What browser are you using

• A brief description of everything that happened before you encountered the error