Fixing Audio Errors

Common Reasons for an Audio Error Message
Refreshing the page may resolve the problem. If the audio isn’t captured correctly while you are recording your responses, you may receive an error. To ...
Thu, 9 Sep, 2021 at 2:17 PM
If Your Browser Blocks Your Microphone
When completing the in-test microphone check, your browser may block the microphone for recording after you listen to the first prompt. If this occurs, you ...
Mon, 30 Aug, 2021 at 3:22 PM
Audio Sampling Rate
The sample rate is the rate that your device is sending audio samples continuously. Audio errors can occur when the sample rate is below 44000Hz. Window...
Wed, 15 Sep, 2021 at 10:56 AM
Browser Requirements
If you are unable to hear the audio from the microphone check or record responses when recording, we suggest checking your browser and device requirements a...
Mon, 30 Aug, 2021 at 3:24 PM
Contact Support
If you have tried the previous steps and are still encountering issues please contact our support department by sending an email to support@emmersion.ai. ...
Mon, 30 Aug, 2021 at 3:23 PM