FAQs from TrueNorth Test Users

Frequently asked questions from True North Users

How do I log in?
Make sure that you are using the email account linked to your TrueNorth/WebCAPE account. If you have tried using the forgot password and have not gotten a l...
Mon, 30 Mar, 2020 at 3:36 PM
Where is my Assessment?
If you login and you do not see your assessment available it is likely that you were not assigned a test correctly. We would recommend that you first reach ...
Mon, 30 Mar, 2020 at 3:36 PM
Why isn't my microphone working?
Ensure that your microphone is plugged in and configured correctly, this site will help you check if your browser is able to detect your audio: https://www....
Tue, 3 Mar, 2020 at 2:58 PM
What should I do if it has been loading for a very long time?
The platform might have gotten stuck! Our bad, try refreshing the page in order to start the test where you left off.
Tue, 3 Mar, 2020 at 2:58 PM
What do I do when I get the “Unsupported Browser” message?
If you get a "Unsupported Browser" Message during your test please visit https://truenorthtest.com/troubleshooting/#howtopreparefortest.  If y...
Thu, 26 Mar, 2020 at 1:33 PM
How do I change my password?
To change your password go to https://app.truenorthtest.com/ and click “ forgot password” This will prompt you to enter in your email that is associated wit...
Tue, 3 Mar, 2020 at 2:59 PM
Can I use IOS device on the TrueNorth test?
Unfortunately at this time the TrueNorth Speaking Test does not work with IOS mobile devices. IPhones or IPads will not work for the TrueNorth Speaking Test
Tue, 3 Mar, 2020 at 3:00 PM
Other, non-test related questions.
If your question(s) does not relate to the technical workings of the test we recommend that you talk to your test administrator first. They are able to hand...
Tue, 3 Mar, 2020 at 3:01 PM