FAQs from TrueNorth Test Users
Frequently asked questions from True North Users
Make sure that you are using the email account linked to your TrueNorth/WebCAPE account. If you have tried using the forgot password and have not gotten a l...
Mon, 30 Mar, 2020 at 3:36 PM
If you login and you do not see your assessment available it is likely that you were not assigned a test correctly. We would recommend that you first reach ...
Mon, 30 Mar, 2020 at 3:36 PM
Ensure that your microphone is plugged in and configured correctly, this site will help you check if your browser is able to detect your audio: https://www....
Tue, 3 Mar, 2020 at 2:58 PM
The platform might have gotten stuck! Our bad, try refreshing the page in order to start the test where you left off.
Tue, 3 Mar, 2020 at 2:58 PM
If you get a "Unsupported Browser" Message during your test please visit https://truenorthtest.com/troubleshooting/#howtopreparefortest. If y...
Thu, 26 Mar, 2020 at 1:33 PM
To change your password go to https://app.truenorthtest.com/ and click “ forgot password” This will prompt you to enter in your email that is associated wit...
Tue, 3 Mar, 2020 at 2:59 PM
Unfortunately at this time the TrueNorth Speaking Test does not work with IOS mobile devices. IPhones or IPads will not work for the TrueNorth Speaking Test
Tue, 3 Mar, 2020 at 3:00 PM
If your question(s) does not relate to the technical workings of the test we recommend that you talk to your test administrator first. They are able to hand...
Tue, 3 Mar, 2020 at 3:01 PM