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FAQ's from WebCAPE Test Users

Frequently asked questions from our WebCAPE users.

How do I log in?
Make sure that you are using the email account linked to your TrueNorth/WebCAPE account. If you have tried using the forgot password and have not gotten a l...
Mon, 30 Mar, 2020 at 3:37 PM
Where is my Institution? WebCAPE 1.0
The reason that your institution is not appearing on the drop down list is because your institution has decided to upgrade to our WebCAPE 2.0 service. The n...
Tue, 7 Jan, 2020 at 1:40 PM
Where is my Assessment?
If you login and you do not see your assessment available it is likely that you were not assigned a test correctly. We would recommend that you first reach ...
Mon, 30 Mar, 2020 at 3:37 PM
What should I do if it has been loading for a very long time?
The app might have gotten stuck! Our bad, try refreshing the page in order to start the test where you left off.
Tue, 3 Mar, 2020 at 3:09 PM
What do I do when I get the “Unsupported Browser” message?
Please ensure that you are using the most up to date version of one of our supported browsers. Currently we support Google Chrome and Firefox. If you are n...
Tue, 17 Mar, 2020 at 1:59 PM
How do I change my password?
To change your password go to and click “forgot password” This will prompt you to enter in your email that is associated with...
Tue, 3 Mar, 2020 at 3:08 PM
Other, non-test related questions.
If your question(s) does not relate to the technical workings of the test we recommend that you talk to your test administrator first. They are able to hand...
Tue, 3 Mar, 2020 at 3:08 PM