FAQ Admins

Frequently Asked Questions from Admins

Why can't I log in? I clicked on 'forgot password' and then I never received an email link.
Make sure that you are using the email account linked to your TrueNorth/WebCAPE account. If you have tried using the forgot password and have not gotten a l...
Mon, 30 Mar, 2020 at 3:33 PM
How do I assign a Test?
To assign a test, login at https://app.truenorthtest.com/ with your username and password. Once you are logged in, hover over the “Assign Assessments” and f...
Mon, 30 Mar, 2020 at 3:33 PM
What is the difference between a secure and generic link?
A secure link will generate a link for each candidate as part of an email that will be sent to an email of your choice; the link is a one-time use link. The...
Tue, 3 Mar, 2020 at 2:55 PM
How do I change my password?
To change your password go to https://app.truenorthtest.com/ and click “forgot password” This will prompt you to enter in your email that is associated with...
Tue, 3 Mar, 2020 at 2:55 PM
How do I add other admins to our account?
Unfortunately at this time there isn’t a feature for you to add admins, however if you email support@emmersionlearning.com with the name and email for the p...
Tue, 3 Mar, 2020 at 2:55 PM
Why can't I find our WebCAPE results?
Starting in May of 2019 we have been transitioning to an updated platform and all old results can be found at https://webcape.org/nwcresult.php with your ol...
Mon, 30 Mar, 2020 at 3:34 PM
Who do I contact about Billing?
If you have any billing or accounting questions we encourage you to reach out to accounting@emmersionlearning.com
Mon, 30 Mar, 2020 at 3:35 PM
Where can I find the API documentation?
To find the API Documentation please visit https://api.truenorthtest.com/.  If you have any other questions please contact support@emmersionlearning.com...
Tue, 7 Apr, 2020 at 9:50 AM