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FAQ from Admins

Frequently Asked Questions from Admins

Why can't I log in? I clicked on 'forgot password' and then I never received an email link.
Make sure that you are using the email account linked to your TrueNorth/WebCAPE account. If you have tried using the forgot password and have not gotten a l...
Mon, 30 Mar, 2020 at 3:33 PM
How do I assign a Test?
To assign a test, login at with your username and password. Once you are logged in, hover over the “Assign Assessments” and f...
Mon, 30 Mar, 2020 at 3:33 PM
What is the difference between a secure and generic link?
A secure link will generate a link for each candidate as part of an email that will be sent to an email of your choice; the link is a one-time use link. The...
Tue, 3 Mar, 2020 at 2:55 PM
How do I change my password?
To change your password go to and click “forgot password” This will prompt you to enter in your email that is associated with...
Tue, 3 Mar, 2020 at 2:55 PM
Why can't I find our WebCAPE results?
Starting in May of 2019 we have been transitioning to an updated platform and all old results have been archived. If you need those results please contact u...
Wed, 21 Apr, 2021 at 4:56 PM
Who do I contact about Billing?
If you have any billing or accounting questions we encourage you to reach out to
Mon, 30 Mar, 2020 at 3:35 PM
Where can I find the API documentation?
To find the API Documentation please visit  You can also find here our API Integration Guide here that provides an overview of...
Wed, 18 Nov, 2020 at 12:47 PM