If after trying the above steps you are still running into problems, please follow these instructions on contacting our support department by sending an email to support@emmersionlearning.com. If you need immediate help, please call us at 801-471-0883.


Taking a screenshot


If possible, take a screenshot of what you are seeing:

a. Press the F12 key in order to open the developer console. You may need to click on “console” so that the right information is being displayed. This information is very useful to us in troubleshooting your issue.


b. For a PC computer, use the Snipping Tool. For a Mac computer, press Command + Shift + 4.


c. Save the image, and include it in the email.


Adding details


Please include a brief description of what you were doing before you ran into the problem. If possible, please include the username for your account. If you are unable to create an account, please include the name of the organization you are attempting to register under. Please include what web browser you are using.